Manual Codes

Manual Codes / Lock Box Keypad

If you don't have your mobile device, you can unlock your lock box by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock box keypad. Enter the code by pressing a series of up/down/left/right directions on the lock's corresponding keypad buttons.

There are 3 different manual code types.

The Primary Code:

  • Can be changed by the owner and can vary in length from 4 to 8 digits.
  • Is shown in the lock detail screen, below the battery indicator and the relock time.

Secondary Codes:

  • Up to 5 Secondary Codes can be created.
  • Can be changed by the owner and can vary in length from 4 to 8 digits.
  • Is shown in the lock detail screen, below the Primary Code.

The Temporary Code:

  • 5 digit code valid for 4 - 8 hours until the noted expiration time.
  • Is visible in advanced settings (touch manage lock, settings Settings Icon, send temporary code).
  • Is visible to a Guest in their Temporary Code email or text notification.

Backup Master Code:

  • Allows for emergency access to your lock if you are unable to use your Bluetooth enabled device, the Primary Code, Secondary Codes, or the current Temporary Code.
  • Is an 11 digit code that is unique to the lock box and cannot be changed.
  • Is visible only to the Owner (not Guests).
  • Is visible in advanced settings (touch manage lock, settings Settings Icon, backup master code).

Backup Master Code

The Backup Master Code allows for emergency access to your lock if you are unable to access your lock with your Bluetoothenabled device or the Primary Code. It is a series of up/down/left/right directional arrows that you manually enter on the lock keypad. This code is unique to the lock, it cannot be changed and it is only visible to the Owner (not Guests). If you need to provide Guest access using the lock keypad, it is recommended that you provide either a Temporary Code (for short term access) or the Primary Code (for longer term access).

To view the Backup Master Code in the app:

  1. Select the lock from your Locks list.
  2. Touch manage lock in the upper right corner. Enter your passcode, if prompted.
  3. Touch the settings icon Settings Icon in the upper right corner.
  4. Touch backup master code.