Locks for Personal Use
Millions of people trust Master Lock to secure their property every day. No matter what's important to you, you can count on us to protect it. Find our products in hardware stores, big-box retailers, and thousands of other locations.
Locks for Personal Use
Millions of people trust Master Lock to secure their property every day. No matter what's important to you, you can count on us to protect it. Find our products in hardware stores, big-box retailers, and thousands of other locations.
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Vault Enterprise
Smart. Simple. Secure. Advanced security and access-management system for your business.
New Fireproof & Waterproof Safe
Easy to use, innovative and Secure. The next generation of Master Lock Fireproof & Waterproof safes
Vault Home Support
The Master Lock Vault Home System is the platform for personal use - typically fewer than 10 locks. Support in this section is for the Master Lock Vault Home app and web interface which can be identified by the orange/white app.
Product warranties
All Master Lock products are covered by a warranty. There are three different warranties that may apply, depending on the product.
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Master Lock offers several different types of warranties depending on the product type. To find out which type of warranty your product falls under, check the product page.
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Find the Right Lock
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As a courtesy, Master Lock customer solutions group can issue you a replacement tool free of charge. You will need to supply the model number or an image of your lock. Please contact us to submit your request.
You can securely store your combination or key number with us so that you never lose it. If you lose your key, the number can be used at a locksmith or a hardware store for a new one.
Does your Master Locklock have a serial number? If it doesn't, we won't be able to help you find your combination because we don't have a record of it. Learn how to find your lock's serial number.
If your lock has a serial number, you can recover your combination in one of three ways. You can visit a Master Lock Distributor / Retailer or submit a Lost Combination form.
Distributor / Retailer
- Bring your lock to the retailer. Be sure that it is not attached to anything. If you do not bring the lock, or it is attached to something, we will not release the combination.
- Ask them to contact us on your behalf. US distributors can call 1-800-308-9244. Canadian distributors can call 1-800-227-9599.
- Please note that although Master Lock does not charge for this service, the retailer may charge a fee.
Submit a Lost Combination Form
- Find your lock's serial number.
- Print out the Lost Combination Form (PDF).
- Have the form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 combinations on one notarized form.
- Submit your form to:
Master Lock Warehouse
24 North Free Port Drive
Nogales, AZ 85621
Once we receive your request, you will receive your combination in approximately 4-6 weeks.
Send a Photo Via Contact Form
- Send a picture of the lock clearly showing it is not attached to anything The image should clearly show the entire lock and the serial number. The lock cannot be attached to anything. Any photo with digital edits will be rejected.
- Use the "Contact Us" form to send us the photo. Fill out the form and be sure to select "Lost Combination" option.
We will respond in 7-10 days.
Note: If you are an inmate in a correctional facility, you must submit your request on official prison facility letterhead. In lieu of notarization, the Lost Combination Form must be signed by a prison facility official.
We will not provide lost combinations if the lock is attached to anything.
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Unfortunately, you cannot reset this lock without knowing the current combination. You'll likely need to purchase a new lock.
As a courtesy, Master Lock customer solutions group can issue you a replacement tool free of charge. You will need to supply the model number or an image of your lock. Please contact us to submit your request.
Try lightening the copy as much as possible. The most important thing is that we can see that the lock is not attached to something.
Unfortunately no. You cannot reset this lock without knowing the current combination. You'll likely need to purchase a new lock.