Service & Support

FAQs

Q: The password no longer opens the combination lock, I remember my password so it appears the lock is broken. What can I do?

A:

99% of the time the lock is working perfectly, but consumers have forgotten their combination. If you believe your lock is defective please visit our Contact Us Page and fill out the contact form. A customer service representative will contact you within 48 hours.

Q: Where can I buy Master Lock products?

A:

Master Lock products can be purchased at a wide variety of retail stores and distributors/wholesalers across North America, and featured products can be purchased on the Master Lock Website. View information for European countries.

Q: What are your customer service hours?

A:

Master Lock helpline is available 11 AM to 8PM (GMT). More information can be found at our helpline.

Customer Experiences

"One of our No. 176 locks received at least two rounds from a shotgun. We figure one round with Double 00 buck and another with bird shot. After two darn near point blank shots the lock is no longer usable via the combination or the key override. But your lock held tight!! I never thought that our locks would be put under such stress."
— Michael @ Missoula, MT   Full Story