Service & Support

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The phone number for warranty claims on door hardware produced prior to 2004 is 1-800-308-9244.

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The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.

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Master Lock combination locker locks have a limited lifetime warranty. If a product fails due to a defect in material or workmanship at any time during the life of the product, we will replace it free of charge. This warranty gives you specific legal rights, and you may also have other rights, which may vary, from state to state, province to province, country to country.

Master Lock is not liable for incidental or consequential damages. This warranty does not cover products which have been abused, altered, damaged, misused, cut or worn. Products over 10 years old will be evaluated and inspected for abuse, alteration, damage, misuse, and wear prior to warranty coverage.

To the extent permitted by law, MASTER LOCK COMPANY disclaims all other implied or express warranties including warranties of merchantability and/or fitness for a particular use.

Some governments do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact our sales assistant at +33 1 77 69 02 42 for further information or to initiate a warranty replacement. You will need to provide the lock model number, serial number, lock combination (if applicable), lock key number (if applicable), how the lock is being used and a description of failure. We may request samples for analysis if deemed necessary.

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Watch our lock maintenance video or view our Care & Service guide.
If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.

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The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.

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Unfortunately, this warranty is only available in the United States and is not available on the Master Lock Europe website or in Europe.

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Master Lock sold off an older division of door hardware products in 1997. While we are still honoring the warranty for these products, please note that we don’t have any replacement parts for door hardware made before 1997.

Please call 1-800-308-9244 for more information or view our current offerings.

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All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

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See warranty information.

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Watch our lock maintenance video or view our Care & Service guide. If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.

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See warranty information.

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The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.

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See warranty information.

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All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

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See warranty information.

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All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.