Product Guide FAQs

Q: The carrier bracket does not fit my bike frame, what can I do?

A:

Please send a request to Master Lock.

Q: Where can I find the instruction sheet of my Master Lock product?

A:

The instruction sheet is located inside the packaging.

Q: I have lost the instruction sheet to mount the bracket. Where can I get a copy?

A:

View the instruction sheets to mount the bracket:
U-bars:
-Model # 8195, 8274, 8285, 8279
-Model # 8196
-Model # 8238 
Cables:
-Model # 8232
-Model # 8120, 8130, 8190, 8121

Q: Screws / nets are missing on the bracket set. Where can I get them?

A:

Please send a request to Master Lock.

Q: How do I install my built-in combination locks for my lockers?

A:

View the installation instructions for our built-in locker locks.

Q: I have an idea for consideration. Who do I contact at Master Lock to submit my idea?

A:

I have an Idea for Consideration.

Master Lock is an innovative company that actively works to develop products and creative ideas pertaining to its products, technologies, marketing materials and other aspects of its business. IT IS MASTER LOCK’S POLICY THAT YOU DO NOT SUBMIT IDEAS, SUGGESTIONS, PROPOSALS OR MATERIALS IN ANY FORM (VERBAL, EMAIL, LETTER, ETC) UNTIL YOU HAVE READ MASTER LOCK’S POLICY FOR UNSOLICITED IDEAS AND EXECUTED THE SUBMISSION AGREEMENT.

This policy is not intended to act as a barrier to receiving and responding to feedback from our valued customers. The sole purpose of this policy is to avoid potential misunderstandings or disputes when the Company’s products, services, marketing or other projects might seem similar to any Submissions made to the Company.

Terms Governing Submissions

If you wish to submit your idea, suggestion, proposal or materials to the Company, the following terms shall apply to your Submission, regardless of what your communication states. You agree that:

  1. The Company will consider the Submissions to be non-confidential and non-proprietary.
  2. The Company may use, copy, redistribute and disclose the Submissions for any purpose in any manner, without compensation to you or any other person or party.
  3. The Company shall have no obligations concerning the Submissions, including no obligation to review the Submissions, return any materials, or acknowledge receipt of the Submissions.
  4. You agree to Master Lock’s Unsolicited Idea Policy and execute the accompanying agreement.
If you do not agree to these terms, please do not send any Submission to Master Lock.