Warranty FAQs

Q: What is your Limited Warranty?


Please refer to Master Lock International Warranty document.

Would you have any further question regarding our guarantee, please do not hesitate to contact us.

Q: What is your Lifetime After-Fire Replacement Guarantee for all fire resistant products?


After a fire the outside of the Master Lock fire resistant safe/chest will be destroyed: the outside melts, burns up, and seals the safe shut and keeps the inside unharmed. If your Master Lock fire resistant safe product is damaged by fire at any time, Master Lock will ship a replacement free of charge.

Please send a request to mle@master-lock.fr with a photo of the burnt item and join a copy of the insurance claim. Master Lock will dispatch a new item directly to you, free of charge.