At Master Lock, the health and safety of our associates is always a priority. During this rapidly evolving time, we’re taking the necessary precautions to help reduce the spread of COVID-19 in our communities and our facilities while continuing to meet our customers’ needs. For the latest information and resources regarding COVID-19, please visit the World Health Organization website.

Select Access® Key Lock Boxes FAQs

Q: Where can I find the instruction sheet of my Select Access Key Lock Box?

A:

'- 5400EURD Medium key lock box Select Access® - with shackle - Instruction Manual
- 5401EURD Medium key lock box Select Access® - wall mount - Instruction Manual
- 5401EURDCRM Medium key lock box Select Access® - wall mount - Instruction Manual
- 5403EURD Extra large key lock box Select Access® - wall mount - Instruction Manual
- 5404EURD Small key lock box Select Access® - wall mount - Instruction Manual
- 5412EURD Large key lock box Select Access® - wall mount - Instruction Manual
- 5414EURD Large key lock box reinforced security - Select Access® - with shackle - Instruction Manual
- 5415EURD Large key lock box reinforced security - Select Access® - wall mount - Instruction Manual
- 5425EURD Medium light up dial key lock box Select Access® - wall mount - Instruction Manual
- 5426EURD Extra large certified key lock box Select Access® - wall mount - Instruction Manual
- 5428EURD Extra large certified key lock box Select Access® - wall mount - Instruction Manual
- 5441EURD Bluetooth Key Lock Box - Select Access® Smart - wall Mount - Instruction Manual
 

Q: How can I have 24-hour access to my combination?

A:

You can store your combination and/or key numbers at masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: What is the product warranty?

Q: My locks freeze in the winter. What can I do?

A:

Lubricate your locks with Master Lock recommended lock lubricant 2300D. Master Lock’s lock lubricant 2300D is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master Lock Products.

Q: Where can I buy Master Lock products?

A:

You can find Master Lock products in most DIY stores, and in a selection of mass market stores, hardware stores, sporting good stores, web stores and professional resellers. See our Where to Buy section to find your nearest point of sales.

Q: I've lost the combination of my Select Access Key Lock Box. Can you tell me what it is?

A:

Select Access Key Lock Boxes have a combination that can be assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set. The lock cannot be reset unless it is in the open position. If your lock is attached to something, you will need to call a locksmith for removal. Please note that Master Lock does not reimburse for Locksmith services and/or fees.

Q: How long does it take to receive a replacement lock once my warranty claim has been accepted?

A:

The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.

Q: How can I fix a resettable combination lock that sticks from time to time?

A:

Lubricate your locks with Master Lock recommended lock lubricant 2300D. Master Lock’s lock lubricant 2300D is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master Lock Products.

Q: Can Master Lock reset my "Set-Your-Own" combination lock and send it back to me?

A:

Unfortunately, your lock is a "set-your-own" combination lock. Once you have set the combination, we cannot reset it for you!

Q: The password no longer opens the combination lock, I remember my password so it appears the lock is broken. What can I do?

A:

99% of the time the lock is working perfectly, but consumers have forgotten their combination. If you believe your lock is defective please visit our Contact Us Page and fill out the contact form. A customer service representative will contact you.

Q: My lock was difficult to open, and it had to be cut off. Will Master Lock replace my lock?

A:

All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

Q: Will Master Lock reimburse me for my locksmith charges?

A:

Master Lock does not reimburse for locksmith fees and/or services.

Q: How long does it take to receive a replacement lock once my warranty claim has been accepted?

A:

The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.