At Master Lock, the health and safety of our associates is always a priority. During this rapidly evolving time, we’re taking the necessary precautions to help reduce the spread of COVID-19 in our communities and our facilities while continuing to meet our customers’ needs. For the latest information and resources regarding COVID-19, please visit the World Health Organization website.

Operating and Mounting Instructions FAQs

Q: Where can I find the instruction sheet of my Master Lock product?

A:

The instruction sheet is located inside the packaging.

Q: I have lost my lock instruction, what should I do ?

A:

Instructions are available on our website www.masterlock.eu on the product page.

Q: The carrier bracket does not fit my bike frame, what can I do?

A:

Please send your request to Master Lock 

Q: I have lost the instruction sheet to mount the bracket. Where can I get a copy?

A:

Instruction sheet to mount the bracket:
For U-bars:
-Model # 8170
-Model # 8195, 8274, 8285, 8279 
-Model # 8196 
-Model # 8238 
For cables:
-Model # 8232
-Model # 8120, 8130, 8190, 8121 

Q: Screws / nets are missing on the bracket set. Where can I get them?

A:

Please send your request to Master Lock

Q: How are security levels set?

A:

The security scale of our padlocks is based on several tests carried out in our Master Lock laboratory. The levels can help our consumers choose from the wide range of padlocks we offer. Depending on the value of the assets that need to be secured and the exposure to possible attacks, our consumers can choose between a high, medium or low security level product.  Each security manufacturer have there own security scales which may not be like for like.