Important Update

After careful consideration, The Master Lock Company has made the strategic decision to focus on our core business - mechanical and electro-mechanical physical security and safety products. With this new focus on our core product offerings, we'll be making changes to our Master Lock Vault application in the coming months.

Starting April 17, 2018 Vault users will only be able to store lock combinations and key codes on their Vault account. The free service to store personal passwords or confidential documents will no longer be available.

What this means for users:

Users currently storing passwords or documents on the Vault app will need to remove and save them prior to the April 17, 2018 deadline. This storage feature will not be accessible after April 17, 2018 and any passwords or documents saved on the app will be permanently deleted.

Users' Vault-enabled digital products will not be impacted by these changes. For example, users can continue to monitor activity, manage user access, share temporary or permanent access and receive tamper alerts, among other features.

Master Lock is committed to making this transition as smooth as possible. Just use the 'Export Password' button when logged in to your account at www.masterlockvault.com and download all of your passwords in a single file. IMPORTANT - this export feature is not available on the apps - only on the website.

Export Passwords (Example)

Our dedicated customer service team is available from 8 a.m. to 4 p.m. CST Monday through Friday. Please call us at 800-464-2088 if you have any questions. If you'd like to e-mail us your comments, please fill out this form. We will respond to your message within two business days.

FAQs

Why is Master Lock dropping this service after providing it for so many years?

- After careful consideration, The Master Lock Company has made the strategic decision to focus on our core business - mechanical and electro-mechanical physical security and safety products. With this new focus on our core product offerings, we'll be making changes to our Master Lock Vault application in the coming months.

What does Master Lock recommend as a replacement for storing my passwords?

- We do not recommend any particular service. However, there are lots of reviews like this one that may be able to help you find the right tool for your needs.

Can Master Lock help if I need assistance in downloading all of my files?

- Master Lock is unable to download files for our Vault users; however, we can step you through the process.

What if I don't get all of my information downloaded by April 17?

- Starting April 17, 2018 Vault users will only be able to store lock combinations and key codes on their Vault account. The free service to store personal passwords or confidential documents will no longer be available. Users currently storing passwords or documents on the Vault app will need to remove and save them prior to the April 17, 2018 deadline. This storage feature will not be accessible after April 17, 2018 and any information saved on the app will be permanently deleted.

What about my lock combination and key codes I've stored in Vault? Will they still be there after April 17?

- Starting April 17, 2018, any information saved on the app will be permanently deleted. All lock combinations and key codes stored previously in Master Lock Vault will need to be re-entered into the Master Lock Vault applications after April 17, 2018.

Will my Vault account be cancelled after April 17 too?

- No, users' Vault accounts will still be active after April 17, 2018.

How will this affect my Master Lock Bluetooth Padlock or my Master Lock Bluetooth Lox Box that are managed from the Vault website or App?

- Users' Vault accounts will still be active after April 17, 2018. Digital products will not be impacted by these changes. For example, users can continue to monitor Bluetooth enabled activity from their Master Lock device, manage user access, share temporary or permanent access and receive tamper alerts, among other features.

What will you be doing with all my passwords and files after April 17?

- Users currently storing passwords or documents on the Vault app will need to remove and save them prior to the April 17, 2018 deadline. This storage feature will not be accessible after April 17, 2018 and any passwords or documents saved on the app will be permanently deleted.