Cargo and Automotive FAQs

Bungees
For straps:
-Lashing straps model # 3110, 3111, 3112, 3379 
-Lashing straps model # 4362, 4363, 4364 
-Spring clam tie downs model # 3113, 3380, 3062 
-Spring clam tie downs model # 3065
-Spring clam tie downs model # 4368, 4369, 4370
-Ratchet tie downs model # 3223, 3108, 3109, 3066, 3069, 3056
-Ratchet tie downs model # 3057, 3378
-Ratchet tie downs model # 3058, 3059
-Ratchet tie downs model # 3234, 3236
-Ratchet tie downs model # 4365, 4366, 4367, 4371
-Ratchet tie downs model # 4359, 4360 
-Retractable ratchet tie downs model # 3238, 3248 
-Carry strap model # 3123, 3124, 3126
Steering wheel locks:
-Model # 249, 263, 256
Garage Protector:
-Model # 1488, 1490
Universal trailer lock
Floor/wall anchor points

No, unfortunately we cannot provide you separated keys for this reference.

Lubricate your locks with Master Lock recommended lock lubricant 2300D. Master Lock’s lock lubricant 2300D is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master Lock Products.

When selecting products to secure a load, consideration should be given to the required lashing capacity and whether the load is being transported.  The size, shape & weight of the load and transportation environment if applicable should also be taken into consideration.
For stability reasons freestanding units of load have to be secured with a minimum of 2 lashings and 2 pairs of web lashings for diagonal lashings.
The selected lashing system should be both strong enough and of the correct length for the mode of use. Basic lashing rules:
- Plan the fitting and removal before starting a journey;
- Keep in mind that during journeys parts of the load may have to be unloaded;
- Calculate the number of web lashings according to EN 12195-1/1995;
- Only those web lashings designed for frictional lashing
- Check the tension force periodically, especially shortly after starting the journey.

No. Without the key number, there is no way for Master Lock to know which key will open your lock. There is not a master key that will open all Master Lock products.

Yes, you can obtain new key blank for your garage protector by ordering the K7000BOX

Unfortunately, this warranty is only available in the United States and is not available on the Master Lock Europe website or in Europe.

We recommend to use ratchet tie downs on loads which lashing capacity is between 150 and 2250kg

Most lock models have an option to match an existing key when ordering new locks. With a wide variety of locks Master Lock offers, we recommend contacting a distributor or our call center for confirmation.

No. Master Lock does not reimburse for locksmith charges.

We recommend to use spring clam tie downs on loads which lashing capacity is between 150 and 600kg

We do not supply replacement keys directly to customers. Instead, you may try another hardware store in your area or contacting a locksmith to see if they can produce a replacement key.

Master Lock does not provide keys directly to consumers; however, you may take one of your keys to a local hardware store, home center or locksmith where they can cut duplicate keys. Please note that not every store will have the appropriate key blanks available. Please call ahead.

We recommend to use lashing straps on loads which lashing capacity is between 65 and 150kg

Check with a local locksmith to see if they can duplicate a replacement key. Sometimes, replacement keys are not available for every model of lock. If this is the case, you may need to purchase a new lock.

We recommend to use straps with a plastic buckle on loads which lashing capacity does not exceed 40kg

Yes! You can store your combination and/or key numbers at masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices! 

Please read and obey all warnings and instruction sheets for a safer use

Generally, you should receive the replacement product in 2-4 weeks. This time may vary depending on the product.

We recommend to limit the number of pivot of the ratchet handle to prevent jam on the mechanism.
If too much webbing is filling ratchet reel, start procedure over, first removing all slack from webbing over load.

Watch our lock maintenance video or view our Care & Service guide. If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.

All of our straps are compliant with the European norm EN 12195-2. This norm is an European standard that specifies safety requirements and methods for testing web lashings for securing loads on vehicles. 
All of our bungees are compliant with the Standard EK5/AK8. This standard is a German rule that specifies the test safety requirements and methods for testing elastic cords under tension.
Most of them are TUV certified. TÜVs  (short for Technischer Überwachungs-Verein, Technical Inspection Association in English) are German organizations that work to validate the safety of products of all kinds to protect humans and the environment against hazards. As independent consultants, they examine and monitoring tie downs and bungees.

Please always refer to the resistance of the product for the correct use.

Straps / bungees should be rejected if they show any sign of damage. 
The following criteria are considered to be signs of damage :
- If there is any accidental contact with chemical products.
- For web lashings and cords: tears, cuts, nicks and breaks in load bearing resulting from exposure to heat.
- For end fittings and tensioning devices: deformations, splits, pronounced signs of wear, signs of corrosion.

All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

The webbing shall be protected against friction, abrasion, and damage from loads with sharp edges by using protective sleeves and/or corner protectors.