Lost Combination FAQs

Q: I've lost my combination to my Security Digital Combination Safe / Alarm Safe, how do I find my combination?

A:

Your Security Digital Combination Safe or Alarm Safe will ALWAYS unlock using its 5 digit factory code (found on the back of the owner’s manual). This code cannot be deleted.

If you have lost the factory code, we can send it back to you. Please note that you will be charged for this service.

For more information, please contact our helpline.

Q: How can I have 24-hour access to my combination?

A:

You can safely store all your safe’s information (model number, serial number, factory code, programmed combinations) on Master Lock Vault.

Master Lock Vault is a FREE service from Master Lock that provides a safe and convenient place to store all of your confidential data for quick and easy access from your PC, iPhone, or any other mobile devices!

Q: How can I register my own combination once I've changed it?

A:

You can safely store all your safe’s information (model number, serial number, factory code, programmed combinations) on Master Lock Vault.

You can access and modify all your stored information very quick and easily from your PC, iPhone, or any other mobile devices!

Q: How secure is Master Lock Vault?

A:

Master Lock Vault uses industry leading 256-bit SSL data encryption, strong authentication controls, redundant firewall protection, and intrusion detection monitoring, to ensure you that your most valuable information is organized and protected.

Q: Do you have a record of all combinations to your safe products?

A:

Yes, we keep a record of all the safe combinations made at Master Lock. These are the original safe combinations assigned to the product during manufacture. This information is highly confidential and treated as such.